Delivery Overview
At Petanthia, every order is carefully prepared before dispatch. We aim to process and dispatch orders as smoothly as possible while keeping customers informed throughout the delivery process.
Most orders are processed within 1-3 business days, excluding weekends and public holidays. Processing time refers to the time needed to prepare, check, pack, and hand your order to the carrier.
For customized, personalized, or handcrafted products, the estimated shipping and delivery times shown below begin after the product has been completed and any required customer confirmation has been received. Please refer to the individual product page for the specific production or preparation time.
During peak seasons, product launches, public holidays, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay with your order, our customer support team will do its best to keep you updated.
Where We Ship
We currently ship to the following primary markets:
- United Kingdom
- Germany
- France
If your country or region is not currently available at checkout, we may not be able to ship there at this time.
Estimated Delivery Times
The delivery estimates below include our usual processing time and carrier delivery time. These estimates are provided to help you understand when your order is likely to arrive.
| Destination | Processing Time | Delivery Time | Estimated Total Arrival |
|---|---|---|---|
| United Kingdom | 1-3 business days | 5-8 business days | 6-11 business days |
| Germany | 1-3 business days | 7-9 business days | 8-12 business days |
| France | 1-3 business days | 7-9 business days | 8-12 business days |
Delivery times are estimates and may vary slightly due to carrier delays, local delivery conditions, weather disruption, customs processing where applicable, public holidays, or other circumstances outside our direct control.
Shipping Rates
Shipping rates are calculated based on the destination market and order value. Free shipping thresholds are shown clearly below.
United Kingdom
| Order Value | Shipping |
|---|---|
| £0.00 - £69.00 | £5.00 |
| Over £69.00 | Free |
Germany & France
| Order Value | Shipping |
|---|---|
| €0.00 - €69.00 | €6.00 |
| Over €69.00 | Free |
Free shipping applies only after any applicable discounts have been applied and the order value meets the relevant threshold for the destination market.
Order Confirmation
After placing an order, you should receive an order confirmation email. Please review your order details carefully, including the shipping address, contact information, product options, size, colour, personalization details, and quantity.
If you notice an error, please contact us as soon as possible at support@petanthia.com. We cannot guarantee that changes can be made once the order has entered the shipping process, but we will do our best to assist.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Tracking information may take some time to update after the carrier receives the parcel. If your tracking has not updated immediately, please allow additional time for the carrier system to refresh.
Multiple Items or Separate Parcels
If your order contains multiple items, they may occasionally be shipped separately depending on product type, stock availability, or fulfilment arrangement. If this happens, you may receive more than one tracking update.
You will not be charged additional shipping fees simply because an order is shipped in separate parcels.
Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order. This includes house or flat number, street name, city, postcode, country, and any delivery notes required by the carrier.
Petanthia is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address provided by the customer. If a parcel is returned or delayed because of an address issue, we will contact you to discuss the available options.
Delivery Delays
Although we work with reliable carriers, delivery delays can sometimes happen. Common causes may include high seasonal volume, severe weather, local carrier disruption, public holidays, customs or import processing where applicable, or failed delivery attempts.
If your order appears delayed, please first check the tracking information provided by the carrier. If you still need help, contact us at support@petanthia.com with your order number.
Lost, Damaged, or Incomplete Orders
If your parcel appears to be lost, arrives damaged, or your order is incomplete, please contact us as soon as possible at support@petanthia.com.
For damaged items, please keep the product, packaging, and any shipping materials, and send us clear photos or videos of the issue. This helps us review the situation and arrange an appropriate solution.
Please contact us within 7 days of delivery for damaged or defective items so we can investigate promptly.
Taxes & Customs
For customers in the United Kingdom, Germany, and France, orders placed through our website are delivered on a DDP (Delivered Duty Paid) basis without additional VAT or customs duties upon arrival.
If your delivery destination becomes available outside our primary markets in the future, taxes, customs duties, or import charges may vary depending on local regulations and will be handled according to the information shown at checkout or in the relevant market policy.
Questions
If you have any questions about shipping, delivery times, tracking, or an existing order, please contact us at support@petanthia.com.