Delivery Overview
At Petanthia, every order is carefully prepared before dispatch. We aim to process and dispatch orders as smoothly as possible while keeping customers informed throughout the delivery process.
Most orders are processed within 1-3 business days, excluding weekends and public holidays. Processing time refers to the time needed to prepare, check, pack, and hand your order to the carrier.
Order Cut-Off Time
Our order cut-off time is 2:00 PM (14:00), Greenwich Mean Time (GMT, London). Orders placed before this cut-off are processed from that business day; orders placed after it are treated as received on the next business day. Weekends and public holidays are not business days. This cut-off is used when calculating the estimated delivery time shown at checkout.
For customized, personalized, or handcrafted products, the estimated shipping and delivery times shown below begin after the product has been completed and any required customer confirmation has been received. Please refer to the individual product page for the specific production or preparation time.
During peak seasons, product launches, public holidays, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay with your order, our customer support team will do its best to keep you updated.
Where We Ship
Checkout is currently available for delivery addresses within the United Kingdom. If you would like delivery outside the United Kingdom, please contact us at support@petanthia.com before placing an order so that we can confirm whether delivery is available. Any request outside the United Kingdom is subject to prior confirmation of availability, shipping cost, delivery estimate, and any applicable taxes or duties.
Estimated Delivery Times
The delivery estimates below include our usual processing time and carrier delivery time. These estimates are provided to help you understand when your order is likely to arrive.
| Destination | Processing Time | Delivery Time | Estimated Total Arrival |
|---|---|---|---|
| United Kingdom | 1-3 business days | 5-8 business days | 6-11 business days |
Delivery times are estimates and may vary slightly due to carrier delays, local delivery conditions, weather disruption, customs processing where applicable, public holidays, or other circumstances outside our direct control.
Shipping Rates
Shipping rates are calculated based on order value. Free shipping thresholds are shown clearly below.
United Kingdom
| Order Value | Shipping |
|---|---|
| £0.00 - £69.00 | £5.00 |
| Over £69.00 | Free |
Free shipping applies only after any applicable discounts have been applied and the order value meets the stated threshold.
Order Confirmation
After placing an order, you should receive an order confirmation email. Please review your order details carefully, including the shipping address, contact information, product options, size, colour, personalization details, and quantity.
If you notice an error, please contact us as soon as possible at support@petanthia.com. We cannot guarantee that changes can be made once the order has entered the shipping process, but we will do our best to assist.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Tracking information may take some time to update after the carrier receives the parcel. If your tracking has not updated immediately, please allow additional time for the carrier system to refresh.
Multiple Items or Separate Parcels
If your order contains multiple items, they may occasionally be shipped separately depending on product type, stock availability, or fulfilment arrangement. If this happens, you may receive more than one tracking update.
You will not be charged additional shipping fees simply because an order is shipped in separate parcels.
Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order. This includes house or flat number, street name, city, postcode, country, and any delivery notes required by the carrier.
Petanthia is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address provided by the customer. If a parcel is returned or delayed because of an address issue, we will contact you to discuss the available options.
Delivery Delays
Although we work with reliable carriers, delivery delays can sometimes happen. Common causes may include high seasonal volume, severe weather, local carrier disruption, public holidays, customs or import processing where applicable, or failed delivery attempts.
If your order appears delayed, please first check the tracking information provided by the carrier. If you still need help, contact us at support@petanthia.com with your order number.
Lost, Damaged, or Incomplete Orders
If your parcel appears to be lost, arrives damaged, or your order is incomplete, please contact us as soon as possible at support@petanthia.com.
For damaged items, please keep the product, packaging, and any shipping materials, and send us clear photos or videos of the issue. This helps us review the situation and arrange an appropriate solution.
Please contact us as soon as reasonably possible. For transit damage, contacting us and sharing photos within 7 days is helpful for a carrier investigation, but this request does not limit any statutory rights that apply to you.
Taxes & Customs
Orders placed through checkout are currently delivered within the United Kingdom. No customs duties apply to UK deliveries, and any applicable taxes and charges are shown at checkout before payment. If we confirm delivery outside the United Kingdom following a prior enquiry, we will explain the applicable shipping charges and any taxes or duties before accepting the order.
Questions
If you have any questions about shipping, delivery times, tracking, or an existing order, please contact us at support@petanthia.com.